Privacy Policy

1. Entity Identification & Application Overview

This Privacy Policy applies to the Kakrajit Temple mobile application and online web portal managed by the Kakrajit Temple Trust ("we", "us", or "our"). We are committed to protecting the privacy of all devotees, visitors, and users of our digital services.

2. Information We Collect

When using our mobile app or website, we may collect the following personal and non-personal data:

• Personal Identification Data: Name, email address, phone number, and mailing address provided voluntarily during service bookings or account creation.
• Transaction & Payment Information: Payment details, transaction IDs, and booking histories processed securely via third-party payment gateways (Razorpay). We do not store financial credentials such as card numbers or banking passwords.
• Device & Technical Data: Operating system version, unique device identifiers, IP address, device model, app version, and diagnostic/crash reports for app security and optimization.
• App Permissions & Features: Camera access (if authorized to scan QR codes for e-tickets) and storage permissions (to download booking receipts).

3. Purpose and Use of Data

We process collected information for legitimate operational purposes:

• To manage, process, and confirm puja bookings, donations, and spiritual services.
• To issue digital e-tickets, booking receipts, and payment confirmations via Email, SMS, or WhatsApp.
• To verify user identity and maintain app security and fraud prevention.
• To provide customer support and respond to inquiries.

4. Third-Party Data Sharing

We do not sell, rent, or trade user data to third parties for marketing or advertising purposes. Data is shared strictly with trusted operational service providers:

• Payment Processing: Razorpay Software Private Limited for secure handling of transaction payments.
• Communications: SMS, Email, and Push Notification service providers to deliver transactional alerts.
• Legal Requirements: When required by law, legal processes, or government authorities.

5. User Data Retention & Account Deletion Policy

We retain your personal data only as long as necessary to fulfill the services requested and to comply with statutory accounting and tax obligations.

Account & Data Deletion Request (Google Play Policy Compliance):

Users have the right to request the deletion of their user account and associated personal data at any time. You can initiate a deletion request by emailing us at support@ktemple.com with the subject line "Data Deletion Request" including your registered phone number or email address. Upon receiving your request, we will verify your identity and delete your account and personal data from our active databases within 30 days, retaining only records required by law for accounting and legal compliance.

6. Data Security Measures

We implement robust technical and organizational security measures, including SSL/TLS encryption for data transmission, firewalls, and restricted database access to safeguard your personal data from unauthorized access or disclosure.

7. Children\'s Privacy

Our app and services are intended for a general audience of temple devotees. We do not knowingly collect or solicit personal data from children under the age of 13. If we become aware that a child under 13 has provided personal data without parental consent, we will promptly delete such information.

8. User Rights

Depending on applicable laws, you have the right to access, update, correct, or request deletion of your personal data held by us. Contact us at support@ktemple.com to exercise these rights.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our app features or regulatory requirements. Any updates will be posted on this page with a revised "Last Updated" date.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:

Kakrajit Temple Trust
Kakrajit, Dantan, Paschim Medinipur, West Bengal, India
Email: support@ktemple.com